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dogIDs Help Desk

dogIDs Privacy Policy

This Privacy Policy is subject to change at any time.

DogIDs.com Values Your Trust.

We value your trust -- so we have taken great care to inform you in this Policy what we do and do not do with information that you provide us in the course of using our website, purchasing our products or using our services.

Your Privacy is Important.

We use our best efforts to maintain the personal information you give to us in a secure, safe and responsible manner within DogIDs.com. Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company who intends to use it for marketing purposes without the consent of the customer, other than for the express purpose of delivering the purchased product to the customer and improving the shopping experience for all of our customers.

Best Technology Available.

We take every precaution to ensure that your credit card information is secure. We utilize SSL (Secure Sockets Layer), the industry standard security protocol. All of your ordering information is encrypted using this secure server for maximum security.

Personal Information.

When you purchase our products and/or services over the phone or on-line, as well as when you participate in our surveys, you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase products and/or services, the information we receive may include your name, mailing, billing and/or shipping address, telephone number, driver's license number, birth date, form of payment, e-mail address, pet information, product and service preferences, what you purchased and where (i.e., telephone and/or website). If you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. We use the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchased, and to personalize your experience with DogIDs.com.

Security of Your Transactions.

We have policies and procedures in place to ensure that information you share with us is handled in a safe, secure and responsible manner. We use encryption and other types of technology to reasonably protect and safeguard your personal information and transactions. Whether your purchases are on-line and/or via telephone, we never display your full credit card information. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net, keeps this information encrypted and secure on your behalf.

Product and Service Preferences.

You have the option within the website, or when ordering by phone, to provide us with information about your product and/or service preferences, pet information or other interests. You may also provide us with product and service preference information when you participate our surveys and questionnaires. We use this information to improve the level of customization in our website and to provide better recommendations for you and your pet.

E-mail and Direct Mail Offers.

To offer you and your pet additional value, we may also use your mailing, shipping and/or billing address or e-mail address you have provided us to send you special offers from time to time that would be of interest to you.

Surveys.

From time to time, we may randomly contact customers about participating in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, promotions, etc. However, you may opt-out at any time by clicking the unsubscribe button at the bottom of the email we send you.

On rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of DogIDs.com was to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner.

Change Happens.

We are continually improving our services, offerings, and products to you. This includes adding new functionality and features to our website. Because of these changes, changes in technology and/or the law, this Privacy Policy will change from time to time. We encourage you to review it each time you visit our website to make sure you understand our current practices and policies.

Website Usage, Traffic and Purchasing Patterns.

We keep track of customer purchases, related traffic patterns and site usage within our website to help us provide superior customer service and convenient access to our products and services, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.

Non-Personal Information.

When you visit our website, we may collect information about you that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.

Cookies.

Cookies are small pieces of information stored on your computer when you view our website and/or advertisements. A cookie lets us recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you visit our site again.

We have agreements with third parties that allow you to go to their website from our website. If you link to these websites from our website, you may be asked to give information to them. Please be aware that once you have left our website, DogIDs.com is no longer your host, does not control, and is not responsible for, the policies or practices of the third party and its website. We encourage you to check each website's privacy policy. Our policy solely applies to DogIDs.com.

Comments.

If you have any questions or comments about our Privacy Policy, please contact us at (800) 720-8247 or send us an e-mail at admin@dogids.com. Our hours of operation are Monday through Friday 9:00 a.m. CST - 5:00 p.m. CST.

This Privacy Policy is subject to change at any time.

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