- Great quality
- Says it's 20 inch but it's actually 24 inch. Way too big!!!
Shelby, Customer Service
We size our collars based on the dog's neck size, not the length of the collar. Therefore, a 24" collar measures from the buckle start to the middle adjustment hole on the collar. This ensures a true fit for your dog's neck and helps the nameplate to sit directly on the back of the dog's neck.
That being said, if the collar is in new condition, we can accept it back for an exchange or return. Please contact customer service at 800-720-8247 or email@example.com if you'd like to exchange or return it.