Guarantee and Return Policy

No Questions Asked Return Policy…
If for some reason you are not satisfied with the product you receive from us, just contact us by email or phone. We will supply you with return authorization and instructions how to return the product to us. We will then either replace the product at no charge or refund the cost of the product to you…No questions asked. Return shipping costs are your responsibility.




Exceptions to the rule:
1. If exchanging a product due to incorrect fit, the product must be returned to us in new condition at your own cost. We will not exchange products due to incorrect fit if they cannot be resold. Upon exchange, you will be charged for any difference in price plus shipping of new size product.
2. Custom handmade dog ID tags, collars, leashes and jewelry are made to order artwork and therefore cannot be returned.
3. Due to standard health regulations we cannot accommodate returns or exchanges of dog beds.