At dogIDs, we use fiber laser technology to personalize our tags, collars and buckles. This method provides a deep engrave that comes out as dark brown on most metals and an off-white on plastic and aluminum. It is a deep engraved mark that actually removes metal, hardens the remaining surface underneath and will not rub off over time.

No, it should not. We use high power lasers to engrave our tags which vaporizes and removes the metal so it is actually engraving instead of just marking or laser bonding. It’s done very deeply using a fiber laser and guaranteed to last for the life of your pet. If it doesn’t, let us know and we will happily replace it for you.

We get this question a lot. We have a huge selection of collars and sometimes it can be daunting to decide which one is best. We decided to create a blog post that breaks it down well for dog owners, whether they are a first-time pet parent or have been caring for many pets throughout the years. You can read it here.

If the order hasn’t shipped yet, contact us right away! Please contact us within 12 hours of placing your order to make any changes! If it has been more than 12 hours, there may be order change fees.

Yes, we do ship to Canada. You can learn more about shipping to Canada here

Because most of our items are made-to-order and personalized just for your pup, we need a little time to craft them. Most personalized orders ship within 1-5 business days. If you need your gear sooner, please select a faster shipping method at checkout, or contact our team at service@dogids.com for assistance. Expedited shipping generally only applies to transit time but we try our best to move expedited shipping orders up in the production queue best we can when possible.

Solid Brass does not rust, but it will naturally patina (tarnish) over time due to exposure to air and moisture. Brass also has natural swirls and impurities, giving it that rustic look it has. This is normal! Many people love the antique look, but if you prefer it to look as shiny as possible, you can easily restore it using a generic brass cleaner or a mixture of lemon juice and baking soda.

While we guarantee our craftsmanship and the legibility of our engraving for life, our guarantee does not cover chewing (since dogs will be dogs!). However, we know accidents happen! Please reach out to our customer service team—we often offer a discount on a replacement for chewed items to help you get back on track.