Shipping Information

 

dogIDs Shipping Information

Our primary delivery method is US Postal Service for standard shipping on most tags, collars and other smaller items. FedEx and UPS are used for larger items or expedited orders. Orders will ship after they are made by our team - every product is different, so we recommend checking the product listing for details on how long it takes to make the item before it ships. 

Once your order is shipped, you will receive an email notification from us with your tracking information. You can then follow the tracking link in your email to the USPS, FedEx or UPS order tracking web page to check on the status of your shipment. We guarantee delivery of our orders, so if your package is misplaced or lost in transit, we will remake and reship your order to you. If you think your package may have been lost in the mail, please contact us as soon as possible. If you have not reached out to us within 60 days of the package being shipped, we may be unable to replace it for you.

Please note that orders with multiple items may result in multiple shipments as not all products ship from the same warehouse. If your order is shipped from various warehouses, you will receive email notifications and tracking information for each shipment. You will not be charged extra for multiple shipments.

Oversized Shipping

Items with heavy weights or large dimensions are considered oversized. This applies to most beds, elevated dog bowls, dog crates, dog gates and dog doors. Orders with oversized items in them will be charged the Oversized Flat Rate shipping cost, also included in the table below.

Flat Rate Shipping Within the USA:

Free US Standard Shipping Over $59:
We now offer free standard shipping within the United States for orders with a subtotal of $59.00 or more. Orders being shipped outside of the United States are not eligible. In addition, any product that is considered "oversized" is not eligible for free shipping.

Standard and Expedited shipping options are available for orders from the United States, Puerto Rico and U.S. Virgin Islands as well as APO, FPO, and DPO addresses. The shipping rates for these locations are listed in the table below.

USA Standard Shipping: Orders will be delivered to you within 3-5 days after the item ships, depending on your location.

USA Expedited Shipping: Orders will be delivered to you within 2-4 days after the shipment date, depending on your location.

USA FedEx 2 Day Shipping: Orders will be delivered to you within 2 days after the shipment date. 

**The FedEx 2 Day option is only available for the items that we make and ship directly out of our workshop, so not all orders are eligible for this option. You will only be offered this option if your order is eligible. 

Shipping Method (US) Item Type Shipping Cost
Standard Shipping Small Items: Tags & Tag Accessories $2.95
Standard Shipping Medium Items: Dog Collars, Leashes & More  $4.95
Standard Shipping Oversized Items: Beds, Elevated Bowls, Mats $21.95
Expedited Shipping Small Items: Tags & Tag Accessories $8.95
Expedited Shipping Medium Items: Dog Collars, Leashes & More $11.95
Expedited Shipping Oversized Items: Beds, Elevated Bowls, Mats $61.95
FedEx 2 Day Shipping *Eligible Small Items: Tags & Tag Accessories $7.95
FedEx 2 Day Shipping *Eligible Medium Items: Dog Collars, Leashes & More  $9.95
FedEx 2 Day Shipping Oversized Items: Beds, Elevated Bowls, Mats Not Available 

Shipping to Canada & Internationally

dogIDs welcomes shoppers from all over the globe! Not all of our products are available for international shipping due to weight or material restrictions, so you will be notified and prevented from ordering items that we can't ship to you.

We have partnered with Zonos for our international checkout, which will be translated into your native language and your country's currency.

Depending on the items you order, you will have choices in terms of your shipping options between US Postal Service International, UPS International or APC Logistics.  Each option offers different prices and timelines. 

USPS International: Delivered through the United States Postal System and then your country's postal system. Taxes and duties will be requested upon delivery and are the responsibility of the receiver. 

UPS International: Delivered through UPS. Taxes and duties will be charged at checkout and the responsibility of the purchaser. 

APC International: dogIDs will ship your items to APC's facility in the United States, and then they will ship internationally with tracking all the way to your door. This is a duty and tax prepaid service meaning you will not incur any additional charges upon delivery. You can track your APC tracking number here: https://us.mytracking.net/APC/track/

Because the shipping rates depend on the products being ordered, the shipping destination & the speed of delivery, we are unable to give specific rates per country. However, with our mix of shipping partners, we are confident that we have some of the best rates in international shipping available for our customers. 

Zonos International Icon Troubleshooting

If you are shipping to a foreign country, but don't see a small circle on the left side of the screen with your country's flag in it, please add this text: ?zCountry=your 2 digit country code to the end of your URL and it will make our international checkout fire for your country.  

Please note, Military addresses and US territories will be subject to US standard shipping rates, not international shipping.  

If you have any questions regarding our shipping policy, please contact Customer Service at 800-720-8247 or service@dogids.com