Shipping Information

dogIDs Shipping Information

Our primary delivery methods are USPS and FedEx for standard shipping on most tags, collars and other smaller items. FedEx and UPS are used for larger items or expedited orders. Orders will ship after they are made by our team - every product is different, so we recommend checking the product listing for details on how long it takes to make the item before it ships. Choosing expedited shipping will only change the shipping time, not  the production time, of your order. 

Once your order is shipped, you will receive an email notification from us with your tracking information. You can then follow the tracking link in your email to the USPS, FedEx or UPS order tracking web page to check on the status of your shipment. We guarantee delivery* of our orders, so if your package is misplaced or lost in transit, we will remake and reship your order to you. If you think your package may have been lost in the mail, please contact us as soon as possible. If you have not reached out to us within 60 days of the package being shipped, we may be unable to replace it for you.

 

Please note that orders with multiple items may result in multiple shipments as not all products ship from the same warehouse. If your order is shipped from various warehouses, you will receive email notifications and tracking information for each shipment. You will not be charged extra for multiple shipments.

*Please note, dogIDs does not guarantee delivery of orders if an error is made by the customer, i.e. entering the incorrect shipping address.

Oversized Shipping

Items with heavy weights or large dimensions are considered oversized. This applies to most beds, elevated dog bowls, dog crates, dog gates and dog doors. Orders with oversized items in them will cost more for expedited shipping than our other products, but are still eligible for Free U.S. shipping if your item total is $55 or more. 

Flat Rate Shipping Within the USA:

Free US Standard Shipping:
We offer free standard shipping within the United States if your shopping cart item total is $55 or more. The subtotal will be calculated after you select the standard USA rate in the shipping estimator area when on your shopping cart page. Orders being shipped outside of the United States are not eligible. This rate does not apply to any other expedited shipping rates we offer.

Standard and Expedited shipping options are available for orders from the United States, Puerto Rico and U.S. Virgin Islands as well as APO, FPO, and DPO addresses. The shipping rates for these locations are listed in the table below.

USA Standard Shipping: Orders will be delivered to you within 3-5 days after your order ships, depending on your location.

USA FedEx 2 Day Shipping: Orders will be delivered to you within 2 days after your orders ships. 

**The FedEx 2 Day option is only available for the items that we make and ship directly out of our workshop, so not all orders are eligible for this option. You will only be offered this option if your order is eligible. 

Shipping to Canada & Internationally

dogIDs welcomes shoppers from all over the globe! Not all of our products are available for international shipping due to weight or material restrictions, so you will be notified and prevented from ordering items that we can't ship to you.

We have partnered with Zonos for our international checkout, which will be translated into your native language and your country's currency.

Depending on the items you order, you will have choices in terms of your shipping options between US Postal Service International, UPS International or APC Logistics.  Each option offers different prices and timelines. 

USPS International: Delivered through the United States Postal System and then your country's postal system. Taxes and duties will be requested upon delivery and are the responsibility of the receiver. 

FedEx International: Delivered through FedEx. Taxes and duties will be charged at checkout and the responsibility of the purchaser. 

UPS International: Delivered through UPS. Taxes and duties will be charged at checkout and the responsibility of the purchaser. 

Zonos International Icon Troubleshooting

If you are shipping to a foreign country, but don't see a small circle on the left side of the screen with your country's flag in it, please add this text: ?zCountry=your 2 digit country code to the end of your URL and it will make our international checkout widget pop up for your country. This procedure many be necessary if you are using a VPN or other type of IP address masking browser.

Please note, Military addresses and US territories will be subject to US standard shipping rates, not international shipping.  

If you have any questions regarding our shipping policy, please contact Customer Service at 800-720-8247 or service@dogids.com