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dogIDs Help Desk

dogIDs Account & Ordering Questions

dogIDs Ordering FAQs

  • Which payment methods do you accept?
  • Is it safe to use my credit card on your site?
  • How do I remove an item from my shopping cart before checking out?
  • How do I make a change to my order?
  • Why do you need my phone number and email to place an order?
  • Will I be charged sales tax?
  • How do I cancel an order?
  • What if I make a mistake on a personalized item when I place my order?
  • How can I track my order status?
  • How do I look at my order history?
  • Do your products ever go on sale?
  • Do you have a print catalog?
  • dogIDs Shipping FAQs

  • Where will my order ship from?
  • Which shipping methods do you use?
  • What happens if my order gets lost in transit?
  • Do you ship to Canada?
  • Do you ship internationally?
  • dogIDs Account FAQs

    • How do I reset my account password?
    • How I reset my dogIDs Account password?
    • How do I subscribe to your email list?
    • How do I unsubscribe from your email list?
    • Which payment methods do you accept?

      We accept all major credit cards, including VISA, American Express, Mastercard and Discover. You can also pay through your Paypal or Amazon Checkout accounts. We do not accept money orders or checks.

      Will I be charged sales tax?

      You will only be charged sales tax if your billing address is in North Dakota. Sales tax will be calculated when you reach the checkout.

      Is it safe to use my credit card on your site?

      Yes, it is safe to use a credit card on our website. We use the third party processor called Authorize.Net to process credit cards and they encrypt all information as it is being processed. This means that no one at dogIDs is able to access your card's information for additional charges.

      Why do you need my phone number and email to place an order?

      If we have any questions regarding your order, we will need to have a way to notify you. We will also keep you updated with the status of your order via email notifications. Please make sure to use an active email address and phone number when placing your order. We will only contact you outside of normal order notifications if we have a question that will prevent us from being able to fulfill your order.

      How do I remove an item from my shopping cart before checking out?

      If you have not started the checkout process yet, click on the shopping cart icon in the top right corner of the website. That will open up the cart summary. From this page, you can click the “Remove Item” link for that specific item. If you have already gone into the checkout process, you will need to use the “Back” arrows on your web browser until you see the cart icon in the top right corner and follow the same process as above.

      How do I make a change to my order?

      If you haven’t checked out yet, go back to the shopping cart icon, remove the item and add it again with the correct information. If you have already placed the order or don’t want to go back, you can just email us or call us right after you place the order and we can make the change for you. If the change adjusts your order total, we will need to refund you or charge you for the difference in price.

      How do I cancel an order?

      To cancel an order, please call or email our customer service team. We will cancel the order within a business day after you contact us and refund your payment for the order.

      What if I make a mistake on a personalized item when I place my order?

      If the order hasn’t shipped yet, contact us right away! We might be able to fix it for you if we haven’t started making it.

      If you receive an order and you entered the personalization wrong, contact our service team and we can figure out a way to fix it. Generally we can remake the product or part of the product at a discounted price.

      How can I track my order status?

      If you signed in before placing an order with dogIDs, you can log into your account and click on “My Orders” on the top of the screen under your name. Under “My Orders”, there should be a history of all orders placed. If the order is listed as “Processing” it means we are still working on it. If it says “Shipped,” it’s been shipped.

      If you checked out as a guest (you weren’t signed in when you placed the order), you will receive email notifications from dogIDs during every step of your order process. Please make sure to check your spam folder, just in case your inbox moves all dogIDs emails there. The emails will come from [email protected] If neither of these methods are your style, you can give us a call and we can check on your order too.

      How do I look at my order history?

      If you were signed in when you placed your orders, that means you have a dogIDs account. If you have an account, sign in and click on “My Orders” on the top of the screen. Your order history will be listed there.

      If you checked out as a guest (weren’t signed in when you placed the order), you will need to email or call our service team and we’d be happy to look up your order history. At that time, we can put your orders into a registered account for you, just ask!

      How do I make suggestions to dogIDs for site improvements, product ideas or customer service?

      We love getting feedback from customers. Please contact our service department with any suggestions you may have to make our site better.

      Do your products ever go on sale?

      We take pride in making high quality products that will stand the test of time. Because of this, we don’t heavily discount our products on a regular basis. However, we do have special promotions and deals at least once a month that are publicized through our email list. Signing up for our email list is the best way to stay up to date with the discounts and sales being offered.

      Do you have a print catalog?

      One of our values is innovation, so we’re always improving our product offerings. Because of this, we only showcase our product offering online and do not offer a print catalog. If you do not have access to a computer for ordering purposes, we are happy to take orders over the phone at 800-720-8247.

      Where will my order ship from?

      About 70% of the products on our website are shipped from our office in Fargo, North Dakota. Most of these are the engraved ID tags and personalized dog collars, leashes. etc. However, we have a lot of other partners all over the United States that ship out the other 30% of products purchased on our website.

      Which shipping methods do you use?

      Most tags, collars and other smaller items will be shipped using USPS. Larger items will ship via UPS and FedEx. If you have a shipping method that is required for your address, please specify the requirement in your order notes at checkout. If you require UPS or FedEx for your shipment of a small item, our customer service team might have to contact you about additional shipping fees.

      What happens if my order gets lost in transit?

      If your shipment looks like it may be lost, please reach out to our customer service team so we can try to track it down for you. We guarantee delivery on all shipments. If your order is lost in the mail, we will wait about a week since the last scan to make sure it doesn’t get back on track. If it doesn’t, we will remake and ship out again. However, we won’t know that your package wasn’t received unless you contact us.

      Do you ship to Canada?

      Yes, we do ship to Canada. You can learn more about shipping to Canada here.

      Do you ship internationally?

      Yes, we do ship internationally. However, only some of our products are available to international shoppers. If you are shopping on our site from an international address, there will be a pop-up box that prompts you to determine what country you are shipping to.

      Once you do that, the site will direct you the category of products you can purchase. At checkout, you will be directed to check out with GlobalShopEx, our international shipping partner.

      If you are shipping to an international address, but you don’t get a pop up box prompting you to choose the country - please go to the shipping information page. and then click on “Begin international shopping.”

      Please note, Military AE and APO addresses are considered US addresses, so you may check out just like a customer shipping to the United States and choose your military postal code from the "state" dropdown.

      How I reset my dogIDs Account password?

      Log into your account using your current password. Then click on “My Account” in the top middle of the screen. Under “My Account,” it will give you the opportunity to enter your old password and create new password.

      How do I review the product I ordered from dogIDs?

      In order to ensure that all of our product reviews are verified customers, we will send you a request to review the product after you have had it for a few weeks. We work with a third party review collector called Turnto. They will send a dogIDs branded email to you requesting your feedback in a product review about a month after your purchase. If you did not receive a request or can't find it, please contact us and we'll be happy to have it resent.

      How do I subscribe to your email list?

      You can subscribe to our marketing email newsletter by clicking here. Once signed up for your list, we will send you product announcements, special deals and dog owner tips 1 - 2 times per week. You can unsubscribe at any time.

      How do I unsubscribe from your email list?

      Every marketing email from dogIDs should have an option in the text below under “Email Preferences” that gives the option to edit your settings. You can unsubscribe here. Additionally, you are welcome to contact campaigns{at}dogids.com and request to be removed from our list.

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