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Accidents happen, we've got your back
At dogIDs we stand behind our products, and choose only durable materials so you can rest assured that your item will last. We also know accidents happen and want to make sure you’re taken care of for the lifetime of your pet! Our warranty and lifetime guarantee have been designed to save you time and money, and get you a replacement product right away without the hassle of returning your old one back to us.
dogIDs Quality Warranty
Laser engraved dogIDs tags, collars, and leashes are guaranteed to stay readable for the life of your pet. If the tag becomes unreadable, contact us to get a replacement. If your order arrives with incorrect engraving and we are at fault, we will also replace the item.
All other dogIDs products are guaranteed to be free from defects in workmanship and materials with a one (1) year limited warranty, under normal residential use and conditions. Some exclusions apply.* The dogIDs Quality Warranty does not affect Lifetime Guarantee eligibility.
*Some exclusions apply, including but not limited to: incorrect or a change of information, normal wear and tear after 1 year, chewing, skunk scent, fading, and incorrect sizing.
dogIDs Lifetime Guarantee
We’ll replace any dogIDs brand product once during the lifetime of your pet at no cost (with standard shipping included) no questions asked! You can keep, recycle, donate, or discard your original product (if you return it to us we’ll donate it). The one time replacement will be an exact match to the original item (including size, color, and personalization). If the exact item is not available, dogIDs will offer a comparable item.
Any artisan or vendor products are eligible for the warranty given by the vendor. If there is a dogIDs nameplate on a vendor item the nameplate will fall under the dogIDs Lifetime Guarantee.